PRIVACY POLICY

1. General Information

This Privacy Policy ("Policy") describes how DiJo (the "Service") collects, uses, processes, stores, and protects personal data of users.
Data Controller:
DIJO.SPACE LTD
Company Number: 16451251
Registered in England and Wales
Registered Office:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
UNITED KINGDOM
Email: support@dijo.space

The Company acts as the Data Controller under applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
By using the Service, you agree to this Privacy Policy.

2. Personal Data We Collect

2.1 Account Information

- Email address
- Account identifier

2.2 Usage Data

- Log-in timestamps
- User activity within the platform
- Call history (date, duration, cost)
- Feature usage
Audio recordings of calls are not stored.

2.3 Technical Data

- IP address
- Device type
- Browser type
- Operating system
- Cookie data

2.4 Payment Information

Payments are processed by third-party payment providers.
We do not store credit card numbers or sensitive financial credentials.

3. Legal Basis for Processing

We process personal data based on:
- Performance of a contract (provision of services);
- Legitimate interests (security, fraud prevention, service improvement);
- User consent (where applicable);
- Compliance with legal obligations.

4. Purposes of Processing

Personal data is processed for the following purposes:
- Providing and maintaining the Service;
- Account authentication and management;
- Payment processing via third-party providers;
- Fraud prevention and security monitoring;
- Compliance with legal and regulatory obligations;
- Service analytics and improvement.

5. Sharing of Personal Data

We may share personal data with:
- Payment service providers;
- Cloud hosting providers;
- Analytics providers;
- Telecommunications infrastructure providers (e.g., WebRTC technology providers);
- Government authorities where required by law.
Personal data is shared only to the extent necessary to provide services or comply with legal obligations.
We do not sell personal data.

6. International Data Transfers

If personal data is transferred outside the user's jurisdiction, we ensure appropriate safeguards are implemented, including:
- Standard Contractual Clauses (SCCs);
- Transfers to countries recognized as providing adequate protection;
- Contractual safeguards with service providers.

7. Data Retention

We retain personal data:
- For the duration of the active account;
- Up to 5 years after account termination if required for legal, regulatory, tax, or dispute resolution purposes;
- For shorter periods where data is no longer necessary for its intended purpose.
After expiration of retention periods, data is securely deleted or anonymized.

8. User Rights

Where applicable under law, users have the right to:
- Access their personal data;
- Rectify inaccurate data;
- Request erasure ("right to be forgotten");
- Restrict processing;
- Object to processing;
- Request data portability;
- Withdraw consent (where processing is based on consent).
Requests may be submitted to: support@dijo.space
We will respond within the timeframes required by applicable law.

9. Security Measures

We implement appropriate technical and organizational security measures, including:
- TLS encryption of data in transit;
- Secure server infrastructure;
- Access control mechanisms;
- Limited access to personal data by authorized personnel only.

10. Cookies

The Service uses cookies and similar technologies to:
- Ensure proper functioning of the website;
- Analyze usage;
- Improve user experience.
Users may manage cookie preferences through browser settings.

11. Account Deletion

Users may delete their account via the Service interface or by contacting support.
Deletion results in removal of personal data, except where retention is required by law.

12. Changes to this Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on the official website. Continued use of the Service constitutes acceptance of the updated Policy.