Policy on the processing of personal data

Privacy Policy

The DiJo Service (hereinafter referred to as the "Company", "Service", "We") pays special attention to the privacy of user data. This Privacy Policy describes what data we collect, how we use, process, protect it, and under what conditions it can be deleted. By using the Service, you agree to the terms of this Privacy Policy.

1. Data collection

1.1 Registration data: When registering with the Service, you provide an email address. This address is used for authorization, account access restoration, and sending notifications related to the operation of the Service.
1.2. User Activity Log: We collect the following information about your activity:
• Login time;
• History of actions in the application and on the website (for example, use of functions, selection of operators);
• Call history, including duration and cost;
• Adding operators to favorites.
1.3. Cookies and similar technologies: We use cookies to ensure the stable operation of the Service, improve user experience and conduct analytics.
1.4 No call recording: We do not store audio recordings of calls to ensure your anonymity and privacy.

2. Use of data

2.1. The collected data is used exclusively for the following purposes:
• Ensuring the operation of the Service and providing the requested services;
• Simplifying the authorization process;
• Conducting analytics to improve the quality of services provided.
2.2. We do not transfer personal data to third parties, except in cases provided by law.
2.3. Payment for services is made through third-party payment systems, and information about your payment details is not stored in the Service.

3. Storage and protection of data

3.1. Storage location: All data is stored on secure dedicated servers and cloud platforms that comply with international security standards.
3.2. Data encryption: We ensure the protection of transmitted data using modern encryption methods to ensure their security.
3.3. Compliance: DiJo service complies with GDPR and HIPAA requirements, which guarantees reliable protection of your personal information.

4. Deleting data

4.1. Account deletion: The user has the right to delete their account through the settings in the mobile application or on the website. Account deletion is irreversible and results in the deletion of all associated data.
4.2. Automatic deletion of data: Data is not deleted automatically, except in cases related to violation of the terms of use of the Service.

5. Use of third-party services

5.1. The Dyte SDK, which operates on the basis of WebRTC technology, is used to process calls. The Dyte SDK does not have access to users' personal data.
5.2. All calls are processed through encrypted communication channels.

6. Consent to data processing

6.1. The User automatically agrees to this Privacy Policy upon registration in the Service.
6.2. The user has the right to revoke their consent to data processing by deleting their account in the system.

7. User rights

7.1. The User has the right:
• Request access to your data;
• Correct incorrect or outdated information;
• Delete your data (by deleting your account).
7.2 All data related requests are handled through the support service.

8. Changes to the privacy policy

8.1 We reserve the right to change this Privacy Policy.
8.2 Users will be notified of changes made via push notifications.
8.3. The current version of the Privacy Policy is always available on the website and in the mobile application.

9. Contact information

Users can contact us with any questions regarding data processing and protection:
• E-mail:support@dijo.space
• Feedback system: available on the website and in the mobile application.