User Agreement

1. DEFINITION OF CONCEPTS

This User Agreement (hereinafter referred to as the "Agreement") sets forth the terms of use of the DiJo service (hereinafter referred to as the "Service", "We"), which provides emotional support services through voice communication. Registration and use of the Service imply your full agreement with the terms of this Agreement. If you do not agree with the terms of the Agreement, please stop using the This User Agreement (hereinafter referred to as the "Agreement") sets forth the terms of use of the DiJo service (hereinafter referred to as the "Service", "We"), which provides emotional support services through voice communication. Registration and use of the Service imply your full agreement with the terms of this Agreement. If you do not agree with the terms of the Agreement, please stop using the Service.

1. General Provisions

1.1. The Service provides users with the opportunity to anonymously communicate with operators to receive emotional support.
1.2. The Service does not provide medical, psychological or therapeutic services. All advice from operators should be considered solely as friendly recommendations and normal communication.
1.3. The Service is available to users from the USA, Canada, Great Britain and Australia.
1.4. The age limit for using the Service is 18 years and older.

2. Registration

2.1. To use the Service, the user must register by providing an email address.
2.2. The user has the right to indicate a pseudonym to maintain anonymity.
2.3. The user is responsible for the accuracy and relevance of the data provided.

3. Services and their provision

3.1. The user selects an operator from the list provided based on their preferences.
3.2. The service does not provide psychological services, therapy or medical assistance.
3.3. All advice and communication with operators should be considered solely as friendly advice and normal communication.
3.4. The service is considered provided at the moment the call is completed by the client or the system.
3.5. If the operator terminates the call without the client's consent, the client may call the operator again. If this is not possible, a complaint should be filed through the support service.

4. Payment and refund

4.1. Payment for services is made based on the actual talk time at the rate specified in the operator card.
4.2. Payments are processed through third-party payment systems (e.g. credit cards, PayPal).
4.3. Refunds:
4.3.1. Funds for services already provided are non-refundable, as the service is considered provided at the end of the call.
4.3.2. Users can request a refund of unused funds on their balance when deleting their account.
4.3.3. Refunds are processed within 7-14 business days after the request is submitted.
4.3.4. Bonus funds and amounts received as part of promotions are non-refundable.
4.3.5. DiJo reserves the right to refuse a refund if the user's account has been blocked for violating the terms of use.
4.4. An administrative fee of $5 may be charged for processing refunds.

5. Confidentiality

5.1. DiJo complies with international privacy standards, including GDPR and HIPAA.
5.2. The Service does not save call records during the provision of services.
5.3. The collected data includes: login time, call history, actions on the website or in the application, adding operators to favorites.
5.4. Users are required to familiarize themselves with the Privacy Policy, which is an integral part of the Agreement.

6. Rights and obligations of the user

6.1. The User has the right:
• Use the Service in accordance with the terms of this Agreement;
• File complaints against operators in case of violation of the rules of communication;
• Delete your account through settings.
6.2. The User is prohibited from:
• Use the Service for illegal activities or fraud;
• Violate the rules of communication, including rude or offensive behavior;
• To manipulate the system in order to obtain illegal gain.

7. Deleting an account

7.1. The user can delete their account through the settings on the website or in the mobile application.
7.2. When deleting an account, the user can request a refund of the unused balance of funds, with the exception of bonuses and promotional accruals.
7.3. Account deletion is final, and data recovery is impossible.

8. Limitation of Liability

8.1. The Service provides services on an “as is” basis and does not guarantee their error-free operation.
8.2. DiJo is not responsible for:
• Actions or advice from operators;
• Decisions made by the user based on communication with the operator;
• Technical failures caused by third-party services (eg Dyte SDK).
8.3 In the event of technical failures related to the DiJo system, we undertake to promptly review the situation and make a decision in favor of the client if the problem was caused by our platform.

9. Changes to the Agreement

9.1. DiJo reserves the right to change the terms of the Agreement.
9.2. Users will be notified of changes via push notifications.
9.3. Continued use of the Service after changes are made is considered consent to the new version of the Agreement.

10. Contact information

For questions regarding the Agreement, you can contact us:
• E-mail: support@dijo.space
• Feedback form:available in the app and on the website.