Refund Policy

DiJo provides digital communication services through prepaid account balances within the mobile application. By funding their balance, users agree that the funds will be used exclusively to purchase services available on the platform.

All payments made by users are converted into an in-app balance that can be used to pay for voice conversations with available operators. The balance is deducted automatically during each conversation based on the applicable per-minute rate.

Refunds may be considered only in the following situations:

• technical errors resulting in incorrect charges
• payment processing errors
• accidental duplicate transactions
• service interruption caused by a confirmed technical malfunction

Refund requests must be submitted within 14 days from the date of the transaction.

Refunds will generally not be issued in the following cases:

• completed conversations where services were successfully delivered
• dissatisfaction with conversational content or personal expectations
• unused account balance after extended inactivity
• user violation of the platform's Terms of Service

To request a refund, users must contact customer support and provide:

• account email or username
• transaction details
• a description of the issue

Refund requests will be reviewed and processed within 5-10 business days.

Approved refunds will be issued using the original payment method whenever possible.

DiJo reserves the right to refuse refund requests in cases of suspected fraud, abuse of the refund system, or violations of platform policies.